Welcome to CarDorLabs!
This guide will help you sign in to your CarDorLabs account for the first time, secure your account with two-factor authentication (2FA), and access the services available to you.
CarDorLabs uses Authentik to manage account security and provide single sign-on (SSO) across supported services.
Make sure you have:
Important: If you haven't received your account credentials, please Request Assistance before proceeding.
Depending on your account's configuration, you may be asked to change your password or configure two-factor authentication before completing sign-in.
If your account requires a password change, follow the on-screen instructions to create a new password.
Choose a password that:
A long passphrase consisting of several unrelated words can be easier to remember while remaining secure.
Never share your password with anyone, including CarDorLabs administrators.
If you aren't prompted to change your password, you can review the Change Your Password guide after completing your initial setup.
Two-factor authentication adds another layer of protection to your account.
In addition to your password, CarDorLabs uses an authenticator to verify that you are the person signing in.
If you don't already have one, install a compatible authenticator application on your smartphone.
Examples include:
If Authentik displays an MFA enrollment prompt during sign-in, follow the instructions shown.
If you can access the Authentication Portal without being prompted to enroll an authenticator:
Your authenticator should now appear under MFA Devices.
For additional instructions, see Set Up Two-Factor Authentication.
Important: Do not delete your authenticator from your phone after setup. You will need it for future sign-ins and protected account operations.
Passkeys provide another convenient way to verify your identity using a compatible device, password manager, or security key.
Supported options may include:
Your new passkey should appear in the MFA Devices list.
Recommendation: Keep your TOTP authenticator registered even if you add a passkey. Having more than one authentication method can help prevent account lockouts.
For detailed instructions, visit Manage Your Passkeys.
Once you've completed authentication, you can access your available CarDorLabs applications.
Your dashboard only displays applications made available to your account.
Some CarDorLabs services may require additional setup or use a separate application sign-in process.
For information about available services, visit the CarDorLabs Services Directory.
After completing your first sign-in, take a moment to review your account settings.
You can manage your registered authentication devices at any time through Settings → Credentials.
Verify that you're entering the credentials provided by your CarDorLabs administrator.
If you continue having trouble, Request Assistance.
If you have never registered an authenticator and Authentik does not provide an enrollment option, contact an administrator.
Do not attempt to bypass the verification requirement.
Some password-management operations require an existing MFA authenticator.
If you're setting up your account for the first time and cannot satisfy that requirement, Request Assistance.
Applications are assigned based on your account permissions.
If you believe an application is missing, contact an administrator to verify your access.
If you've already configured MFA and have access to your registered email address, you may be able to use Account Recovery.
If you haven't completed your initial account setup, contact an administrator instead.
Use this checklist to confirm you've completed your initial account setup.
If you encounter a problem during setup, please Request Assistance.
For additional account-management information, return to My Account.