Forgot your CarDorLabs password? You can reset it through the CarDorLabs Authentication Portal.
Account recovery allows you to create a new password without knowing your current password.
For your security, CarDorLabs requires verification through both your registered email address and your configured multi-factor authentication (MFA) method.
You'll need:
Important: If you no longer have access to your registered email address or authenticator app, you may need assistance from a CarDorLabs administrator.
Visit the CarDorLabs Authentication Portal.
On the sign-in screen, select Forgot username or password?
On the CarDorLabs Account Recovery screen:
Although the recovery page mentions email addresses, we recommend using your username.
CarDorLabs will send a verification email to the address associated with your account.
Note: The email may currently display Authentik branding. This is the authentication software used by CarDorLabs.
If you don't receive the email, check your spam or junk folder.
After selecting the link, you'll return to the CarDorLabs Account Recovery page.
The page will display your account information and ask you to confirm your email address.
Select Continue.
You'll be prompted for an authentication code.
This additional verification protects your account even if someone gains access to your email.
After successfully verifying your identity, you'll be prompted to create a new password.
Your new password must meet CarDorLabs password requirements.
After submitting your new password, you'll be returned to the CarDorLabs sign-in screen.
Sign in using your username and newly created password.
Note: The recovery process currently returns you to the login screen without displaying a separate success message.
Your new password is used for CarDorLabs services that rely on centralized authentication.
You may need to sign in again on devices and applications, including:
Existing sessions may remain active until they expire or you sign out.
Note: WireGuard VPN uses separate cryptographic keys. Resetting your CarDorLabs password does not automatically change your WireGuard VPN configuration.
If you still don't receive the message, Request Assistance.
For security reasons, account recovery requires verification using an MFA method already associated with your account.
If you can no longer generate authentication codes, contact a CarDorLabs administrator for assistance.
If the problem continues, Request Assistance.
CarDorLabs administrators will never ask you to share your password, authentication codes, or password recovery links.
If you receive an unexpected password reset email, do not select its links. Contact a CarDorLabs administrator if you suspect someone is attempting to access your account.