If you've replaced your phone, changed authenticator apps, or want to update your CarDorLabs two-factor authentication (2FA), you can manage your registered authenticators through the CarDorLabs Authentication Portal.
Important: If you still have access to your account, add your new authenticator before deleting your old one. This helps prevent accidentally locking yourself out.
Make sure you have:
Under MFA Devices, you'll see your registered authentication devices.
After successful verification, you'll return to your account settings.
Your new authenticator should appear under MFA Devices alongside your existing authenticator.
To make your authentication devices easier to identify:
Samsung Galaxy S26 Ultra or Personal Phone.Naming devices is particularly helpful when you have multiple authenticators registered.
Only remove your previous authenticator after successfully enrolling your replacement.
Once deleted, verification codes from that authenticator registration will no longer work.
You can now remove the obsolete CarDorLabs entry from your old authenticator app.
Your new authenticator is ready to use.
The next time CarDorLabs requests a verification code, open your new authenticator app and enter its current six-digit code.
You can register multiple authenticators if you'd like to maintain a backup authentication method.
If you cannot sign in because you've lost access to all your registered authentication methods, you may need assistance from a CarDorLabs administrator.
Visit Request Assistance to request help restoring access to your account.
For security reasons, an administrator may need to verify your identity before resetting your authentication methods.
Never share your password or authenticator codes with anyone.